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At Christian Lavergne Solicitors, we are committed to protecting your personal data and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This page explains how you can raise a data protection complaint and how we will handle your concerns.

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Your Right to Complain

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If you are concerned about how we have collected, used, stored or shared your personal data, you have the right to make a complaint to us.

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We take all data protection concerns seriously and will deal with them in a fair, transparent and timely manner.

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How to Make a Data Protection Complaint

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You can raise your complaint by contacting us using the details below:

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• Email: info@christianlavergne.co.uk

• Post: Christian Lavergne Solicitors, Suite 37 Imperial House, 64 Willoughby Lane, Tottenham, London, N17 0SP

• For the attention of: Data Protection Officer

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To help us investigate your complaint efficiently, please provide:

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• your name and contact details

• a clear description of your concern

• relevant dates and any supporting documents

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What Happens Next

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Once we receive your complaint, we will:

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• acknowledge receipt of your complaint promptly (usually within 5 working days)

• carry out a thorough and impartial investigation

• contact you if we require further information

• provide a written response within a reasonable timeframe (normally within 28 days)

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If your complaint is complex and requires more time, we will keep you informed of progress.

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Our Approach

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We are committed to handling all data protection complaints:

• promptly and efficiently

• in a clear and transparent manner

• in accordance with applicable data protection laws

• with a focus on resolving issues fairly

Where appropriate, we will explain any actions we have taken and any steps to prevent similar issues arising in the future.

 

Escalating Your Complaint

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Under current data protection requirements, you are expected to raise your concern with us first so that we have the opportunity to resolve the issue.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Telephone: 0303 123 1113

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Contact Us

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If you have any questions about this Data Protection Complaints Procedure or need assistance in making a complaint, please contact us and we will be happy to help.